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BSB40120
Certificate IV in Business

QUALIFICATION INFORMATION
BSB40120 · Certificate IV in Business
12 units · 6 core · 6 electives

Course overview

All courses


Build practical skills in workplace communication, critical thinking, digital collaboration, business relationships, complex document writing and workplace health and safety. This qualification develops capabilities used in business administration and operational support.


Qualification Information

Qualification release: 1


Duration & Delivery

Duration: An individual training plan will establish the expected duration, learning milestones and agreed completion date before enrolment.

Part-time enrolment is not open-ended. Extensions require approval and are subject to academic progress, training product requirements and IAA's applicable enrolment conditions.

Delivery mode: Full-time and part-time study options are available, subject to IAA's approved training and assessment arrangements.

Full-time students may follow the standard scheduled delivery programme. Part-time students may undertake flexible, primarily online learning with scheduled trainer support and assessment activities.


Entry Requirements

Academic entry: Applicants may be considered based on relevant prior education, completed vocational qualifications, or demonstrated workplace experience.

Course-specific minimum entry criteria apply.

Australian Year 10 or a recognised equivalent; OR a relevant completed Certificate III; OR at least 12 months of verifiable relevant workplace experience.

Language, literacy and numeracy: All applicants are required to complete IAA's pre-enrolment suitability assessment, including relevant language, literacy, numeracy and digital skills checks.

Relevant study or work-experience evidence must be verified.

Units of competency

CORE UNITS · 6
BSBCRT411 Apply critical thinking to work practices
BSBTEC404 Use digital technologies to collaborate in a work environment
BSBTWK401 Build and maintain business relationships
BSBWHS411 Implement and monitor WHS policies, procedures and programs
BSBWRT411 Write complex documents
BSBXCM401 Apply communication strategies in the workplace


ELECTIVE UNITS · 6
BSBPEF402 — Develop personal work priorities
BSBPEF502 — Develop and use emotional intelligence
BSBOPS404 — Implement customer service strategies
BSBSTR402 — Implement continuous improvement
BSBMKG433 — Undertake marketing activities
SIRXSLS003 — Achieve sales results

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Domestic

Fee-for-Service / Full-Fee Paying. No government subsidy. General learning materials are included in Tuition. Domestic payment arrangements are subject to applicable prepaid-fee protection requirements. The applicable Refund Policy continues to apply.

Tuition Fee: AUD 3,700

Application & Administration Fee: AUD 250

INTERNATIONAL

AUSTRALIAN ACADEMY

+61-8-7008-9666

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62-64 Gawler Place ADELAIDE South Australia 5000

© 2025 by IAA Education Pty Ltd - ABN 65 139 938 104 | RTO code 40364 | CRICOS code 03211J

ACKNOWLEDGMENT OF COUNTRY

IAA would like to acknowledge the Kaurna people – the traditional custodians of the land on which we conduct business, and respect their ongoing connection to land, sea and culture. We pay our respects to Elders past, present and emerging.

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